Hanyun Technology has established an after-sales service process and technical support system oriented to customer sites.
After-sales Service Process
For fault handling, customers may consult through the service hotline or duty service mobile phone. After-sales service engineers respond, evaluate, handle and track issues according to the problem type.
After-sales Service Content
- Ensure quick and effective responses and solutions to faults at any time
- 7×24 service support
- A dedicated after-sales service team responsible for customer service work
- On-site warranty service for products within the warranty period
- Lifelong maintenance for the products supplied by the company
Long-term Cooperation
We are committed to establishing long-term and positive cooperative relationships with customers, bringing Hanyun’s technical experience and reliable user experience to clients. Services include system design, equipment selection suggestions, equipment maintenance, system testing, application development and iterative upgrades.